Where are you located?

A: Saltwood & Sawdust is proudly based in Virginia Beach, VA. All of our products are handmade with care right here in our coastal studio.: Orders are typically handcrafted and shipped within 5–7 business days. Speciality custom orders, larger projects or busy seasons may take longer. If you need it by a specific date, email us before ordering to confirm 

Do you accept returns or exchanges?

A: Because every item is made to order, all sales are final. If there’s an issue with your order, please reach out — we’ll do our best to resolve it. Please reach out to us directly via email at info@saltwoodsawdust.com.

Please note that we do not offer refunds for delays due to shipping. We do not have any control once the package is turned over to the shipping carrier. If you need your order by a certain date, please email us first so we can let you know if that date is possible or not.

Can I see a proof before you ship?

A: We don’t send photos of finished items before shipping, but we’re happy to provide a digital design mockup upon request before production begins.

What is the best way to contact you?

A: Please fill out the contact form on our website or send us an email at info@saltwoodsawdust.com.

SHIPPING INFORMATION

Where do you ship?

A:  We currently ship to U.S. addresses only. Orders are typically shipped via USPS Ground Advantage, USPS Priority Mail, or UPS Ground, depending on the most cost-effective and timely option for your location.

Need it faster? Just send us a message before placing your order, and we’ll do our best to accommodate expedited shipping requests.

How much is shipping?

A: Shipping is calculated at checkout based on your order weight, dimensions, and destination. We aim to keep it affordable while ensuring safe and reliable delivery.

Processing Time

A: Most orders are processed and shipped within 3–5 business days. Custom or bulk orders may take a bit longer, but we’ll keep you updated every step of the way.

Do you offer local pickup?

A: Absolutely! We offer free local pickup at our Virginia Beach, VA location. Just let us know during checkout, or send us a quick message. Once your order is ready, we’ll email you with pickup instructions and arrange a convenient time to meet.

What if my package is lost or delayed?

A: Once your order ships, delays are out of our hands. That said, we’ll gladly help track it and work with USPS or UPS if there’s an issue. Please contact us if your package is missing or significantly delayed.

Custom Orders

Do you do custom orders?

A:  Absolutely — we love bringing your ideas to life! Whether it’s a custom bench, wood sign, planter, decorative piece, or a branded item for your business or event, we’re happy to work with you on something truly unique.

Send us your vision, and we’ll collaborate on a design that fits your needs. A small design fee may apply depending on the complexity of the project.

Can you engrave my logo?

A: Yes. Please send your logo in black & white PNG or SVG format for best results. Clean, high-resolution files help us maintain quality

Wholesale Orders

Do you offer wholesale pricing?

A:  Yes, we’re open to wholesale and bulk custom orders. Reach out via email to info@saltwoodsawdust.com with your request, quantity, and timeframe, and we’ll get back to you with details

Wood Products & Drinkware

Why are there imperfections on my wood items?

A:  A majority our items are made from reclaimed and natural wood, which means no two pieces are ever identical. Variations in color, grain, and engraving depth are normal and part of the charm — every piece is truly one-of-a-kind.

How should I care for my items?

To keep your items looking their best:

Acrylic items: Wipe clean with a soft, damp cloth. Avoid harsh chemicals.

Wood items: Spot clean and keep dry. Do not soak.

Engraved boards or coasters: Treat with food-safe mineral oil occasionally to maintain condition.

Engraved Tumblers and Drinkware: Handwash in warm soapy water. Towel dry. Dishwasher is not recommended. 

REFUND POLICY

Our Promise to You:

We take pride in every piece we create, and we stand behind the craftsmanship. If we’ve made an error with your order, we’ll make it right — just reach out to us within 48 hours of delivery.

Because each item is handmade and often personalized, we do not accept returns or offer refunds. Please double-check your details — including spelling, size, and design preferences — before placing your order.

Custom orders are made specifically for you and cannot be resold, so they are not eligible for return. We appreciate your understanding and support of small-batch, handcrafted work.